Amazon is making a louder, more deliberate move into the fast-moving world of conversational AI. While the company has spent ...

If you've ever had a frustrating experience with an Amazon chat support worker you'll sympathize with Chris Williams. He was worried that someone named "Brittni" was "phishing" his email address — ...

As per a news story by The Verge, Amazon is reportedly planning to create an internal messaging app for its workforce. However, the Amazon employee app reportedly planned to flag several words on its ...

Amazon Q Developer, Amazon Web Services Inc.’s artificial intelligence software development assistant, today announced support for inline chat that combines the ability to invoke assistants within ...

Wickr Me, an Amazon-owned encrypted chat platform, stopped accepting new users after Saturday and will shut down completely on Dec. 31 of this year, the company announced. The decision, first ...

Amazon on Wednesday made the AI and voice-recognition software that powers the company's Alexa virtual assistant available to all its cloud-computing customers. Called Amazon Lex, the service will ...

What kid hasn’t peered over a parent’s shoulder to watch messages pop back and forth, wondering at the blue and green bubbles on Mom or Dad’s pocket-size screen? For the post-iPhone generation, ...