The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

JBH Works, a renowned leader in call center solutions, has announced a major rebranding to reflect its enhanced focus on technology and cloud-based services. Justin Hill, the owner of Convey Five, ...

Contact centers and communication systems are evolving, and organizations must adapt to meet the needs of employees and citizens alike. An on-premises contact center leaves organizations relying on ...

Call center software tools have become essential to almost every large-scale business. The software plays a critical role in simplifying customer relationships and improving an overall customer ...

Calling a contact center can be a frustrating experience, and not one that many people look forward to. It’s therefore not surprising that many calls end with customers simply hanging up in ...