Staff and customers tell the BBC prioritising parcels can mean missed NHS appointments and late payment fines.

Royal Mail has issued a warning to anyone living in certain postcodes as deliveries may not arrive on time due to high levels of sick absence, resourcing, or other local factors ...

PROBLEMS at Northwich's Royal Mail sorting office are in the spotlight as MPs order the business to explain nationwide allegations parcels are ...

A councillor said two postal workers had described scenes of "carnage" inside the sorting office in Kidderminster, with "letters being thrown across tables, on the floor and pigeon holes full of mail" ...

Royal Mail has warned 18 delivery offices are experiencing delays affecting 44 UK postcodes including Cardiff ...

North East residents say they were left without letters for weeks, only discovering piles of undelivered mail when neighbours ...

A Royal Mail spokesperson told Yahoo News UK that postal delivery workers earned 10%-19% more than the UK national living ...

John Gray, a 74-year-old former mechanical engineer and factory manager, has criticised the postal service after experiencing repeated delays ...